ORDERING



PURCHASING

Orders placed after 1:00 PM EST / 10:00 AM PST will begin processing on the following business day. Orders are typically shipped same day or next day (business days only) however it can take up to three business days to process your order based on factors such as order volume due to promotional / sale events. Orders are not processed, fulfilled, or shipped on weekends or federal holidays.

We will contact you with a follow-up e-mail if any of the merchandise you have purchased is not currently in stock within two business days of the date in which you placed your order. Each order that we process is manually reviewed against previous order history if it exists, as well as inspected for general input errors such as typos or invalid addresses, for example. If any of the billing or shipping information that was submitted with an order appears to be incorrect (or potentially incorrect) we will contact the buyer both by email and at the billing phone number provided to verify the information that we have received.

DOMESTIC SHIPPING

All domestic packages are shipped via FEDEX. Shipping fees will be calculated at time of checkout based on weight and shipping location. If your order is delivered with shipping damage, please refuse the delivery. If you have already accepted the delivery, please contact FEDEX immediately at http://www.fedex.com/us/.

We also understand that some business and residential locations are unable to receive packages from FEDEX and therefore kindly ask that you contact us prior to placing an order if you need special arrangements to be made. We will gladly find a suitable courier to ship your order to you.

Lola & Sophie cannot ship to P.O. boxes under any circumstance. Orders placed with a shipping address containing a P.O. box will be delayed until we are able to contact you for an alternative shipping address.

FREE SHIPPING ELIGIBILITY

Domestic orders which subtotal equals $150.00 USD or above in value will be eligible for free ground shipping by FEDEX. If buyer decides to change the shipping method to non-ground service, no discounts are eligible on shipping cost based on the order's free ground shipping eligibility. The order subtotal excludes any promotional discounts and/or coupon codes as well as any applicable state tax which applies to your order. Therefore, your order is still eligible for free ground shipping based on the above mentioned conditions prior to any promotional discount reducing your total below the required value of $150.00 USD.

INTERNATIONAL SHIPPING

International shipping is available from Lola & Sophie however the shipping carrier may vary based upon your destination country. International shipping is calculated based on a number of factors including the desired shipping time, the number of items you are purchasing, the weight of the items, and the destination country. Taxes, duties, or brokerage fees will not be included in this cost and will be additional based on the receiving countries regulations. By completing an order, the customer agrees that they are responsible for all taxes, duties, brokerage fees, customs fees, or similar charges (including VAT). Please contact us via any method on our Contact Us page prior to placing your order for one of our sales representatives to generate a shipping estimate for you.

PACKAGE TRACKING

After you have made a purchase you will receive an order confirmation e-mail that will include your order details followed by a second e-mail that will include shipping details including a UPS (for international orders) or FEDEX (for domestic orders) tracking number.

You can track your package by using Lola & Sophie's package tracking page by clicking here.

If you have any further questions, please visit the Contact Us page for ways to get in touch!